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Stay Connected Throughout the Program Lifecycle
FORWARD makes it easy to communicate with applicants and clients—no phone tag, no disconnected systems. Send automated or one-on-one messages via email or SMS to keep people informed, engaged, and moving forward.
Built for Public Program and Service Delivery
Core Capabilities
What You Can Do with FORWARD’s Communication Tools
Reach clients through their preferred channels—without switching platforms. Send updates, reminders, and follow-ups directly from the system.
Send Email and Text Messages in One Place
Trigger notifications for application status, missing documents, approvals, or required next steps—automatically.
Automate Status Notifications and Deadlines
Respond to questions, clarify requirements, and resolve issues quickly through secure, trackable message threads.
Manage Two-Way Conversations Securely
Every message is tied to the client’s record, creating a complete audit trail and reducing missed information.
Maintain a Full
Communication Log
Trusted by Public Agencies Nationwide
Governments and nonprofits use FORWARD to make faster, more accurate decisions and serve more people—efficiently and equitably.
50%
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100%
Audit-Readiness for Compliance
300k+
Less Time Spent on Admin
Clients Served
Trusted by Public Agencies Nationwide
Clients Served
Reduction in Manual
Admin Work
50%
100%
Audit-Readiness for Compliance and Reporting
300k+
Governments and nonprofits use FORWARD to make faster, more accurate decisions and serve more people—efficiently and equitably.
Trusted by Public Agencies Nationwide
FAQs
Yes. FORWARD supports multilingual communications to improve access and engagement across diverse communities.
Yes. All communications are HIPAA and SOC 2 compliant, with full encryption and role-based access controls.
Absolutely. You can configure automated messages based on key status changes, deadlines, or custom triggers.
Yes. Two-way messaging is built in, allowing clients to ask questions or respond without switching platforms.
Less Time Spent on Admin
50%
Audit Readiness for Compliance & Reporting
100%
Clients
Served
300k+
Trusted by Public Agencies Nationwide
Governments and nonprofits use FORWARD to make faster, more accurate decisions and serve more people—efficiently and equitably.
FORWARD security certification that protect our clients and their communities:
